SHIPPING AND RETURNS

Our goal is to make sure all of our customers are 100% satisfied. If you’re not happy with your purchase, you may return it within 30 days of the order date for a full refund.

RETURNS

To initiate your return, please email us at hello@kollaglobal.com.

Our standard return policy is 30 days. If 30 days have gone by since your purchase, we typically can’t offer a refund or exchange.

SHIPPING

To return your product, you should mail your product to:

ShipCentral Fulfillment
Kolla Global
8152 S. Welby Park Dr.
West Jordan, UT 84088
USA

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Upon request, we may be able to provide a prepaid return shipping label, and deduct the cost from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

You may want to consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item.